Frequently Asked Questions
- How do I make a purchase?
- Do I need to set up an account to place an order?
- What payment methods does Howe Clothing accept?
- Where does Howe Clothing ship to?
- Does Howe Clothing ship to multiple addresses?
- How soon can I get my order and how much will it cost?
- Is my package insured?
- Can I change my shipping address after my order has been dispatched?
- Can I add items to an existing order?
- How will I know you received my order & when will payment be deducted?
- Can I track my order?
- How do I return or exchange an item?
- Will I be refunded the full value of my order?
- Is my personal information kept private?
- Need more help?
HOW DO I MAKE A PURCHASE?
Shopping at Howe Clothing is easy:
- If you know what you are looking for, use the website links. Once you have found an item, select your size and use the 'ADD TO SHOPPING CART' button underneath.
- Review the items in your shopping cart by selecting the 'SHOPPING CART' link at the top of the page. You can add products to your Wish List or use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.
- Click on ‘CHECKOUT’ to complete your order.
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
Yes, you will need to register with us or use your Amazon.com log in to place an order. Register with us and you will be able to enjoy the following benefits through your Howe Clothing account:
- Track your orders and review past purchases
- Request your return or exchange directly from your account
- Gain access to your Wish List and Recommendations
- Manage your account details, order history and email preferences and see order status.
WHAT PAYMENT METHODS DOES Howe Clothing ACCEPT?
We accept Visa, MasterCard and American Express. Payment is only debited from your card at time of actual shipment.
If you would prefer to place your order by telephone, simply call our Customer Care team who will be happy to assist.
WHERE DOES Howe Clothing SHIP TO?
Howe Clothing currently only ships to street addresses in the United States, including Alaska and Hawaii. We are unable to ship to PO boxes or APO military bases at this time.
DOES Howe Clothing SHIP TO MULTIPLE ADDRESSES?
You may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
HOW SOON CAN I GET MY ORDER AND HOW MUCH WILL IT COST?
(orders over $100.00)
2-8 working days
2-8 working days
1-2 working days
All domestic orders will be delivered by USPS from 9am-8pm, Monday to Friday.
As we are unable to redirect orders once your items have been dispatched, please ensure you provide a suitable shipping address for the specified delivery times.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
IS MY PACKAGE INSURED?
All items are insured against theft and accidental damage whilst in transit from Howe Clothing All sale orders will be shipped in basic packaging.
If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. Call or email Howe Clothing Customer Service right away so we can issue a return pick up by USPS and replace the damaged item.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
CAN I ADD ITEMS TO AN EXISTING ORDER?
It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
HOW WILL I KNOW YOU RECEIVED MY ORDER & WHEN WILL PAYMENT BE DEDUCTED?
After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Care team and will only charge your credit card for the value of the items in stock.
CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. You can also log into your account and view and track the status of your shipment by clicking on 'My Account' followed by 'Order Status'.
HOW DO I RETURN OR EXCHANGE AN ITEM?
Making a return or exchange is easy; just make sure you return your merchandise within 30 days of receiving your order.
To request a return, simple complete the Return Request Form and attach address label to carton and ship back to us. Please put the Return Request Form inside the carton so we know what was wrong with the item you are returning. You are responsible for paying for the return shipping costs.
You will be notified by email once your return has been received and processed.
WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
All correctly returned products will either be refunded to the purchaser's credit card, and will exclude shipping costs.
Please be aware that it can take up to 10 business days for the refund to appear in your account.
IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.
To register at Howe Clothing we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.
Please note that Howe Clothing may use your contact details to inform you of the latest arrivals as well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences.
NEED MORE HELP?
Email firstname.lastname@example.org or call 877-925-2828